The Human Support
Knock anytime.
Behind every order is a small London team: Léonore, Olivia, and a few hands who genuinely care how you're doing. There's no chatbot wall. Reach us however suits you, and a real person will always write back.
Where's my parcel?
Track your order
Pop in the tracking number from your dispatch email and we'll take you straight to the live status.
Can't find your number? Email us your order number and we'll chase it for you, at contact@theonlychapter.com.
"We read every message ourselves. If something's gone wrong, we want to be the ones to make it right."
Léonore & Olivia, founders
